Human Resources Challenges & Best Practices in the Service & Retail Industry in APAC

Breakfast Talk
French Gourmet, Human Resources, Luxury and Premium Retail
Date and Time: 
28 Mar 2018
08:15 to 10:45
Wednesday, 28 March, 2018 - 08:15 to 10:45
Grand Hyatt , 10 Scotts Road, Singapore 228211 – Grand Residence 1
Registration Dates: 
15 Feb 2018
27 Mar 2018

Companies in Asia face similar HR challenges. The region comprises of different markets in difference phases of maturity and organizations need to adapt human capital strategies to the unique characteristics in each country for success. There is no one-size-fits-all solution.


Over the recent years the workforce is also changing. It’s more digital, more global, diverse and automation-savvy. And at the same time, business expectations, needs, and demands are evolving faster than ever before. This is an opportunity to reimagine HR, talent, and organizational practices.*


The service, retail and hospitality sectors are people industries that heavily depend on quality people to deliver a quality product and experience.

Through presentations we will hear about the challenges & best practices from 3 HR Leaders from the Service/Retail Industry

The three presentations will be followed by a panel discussion moderated by Mr Paul TRAN, HR Director SEA, Pernod Ricard.

*Global Human Capital Trends - Deloitte


About the Speakers:

  • Thierry RICARD - VP Human Resource East and South Asia & Pacific – Club Méditerranée

Thierry first joined Club Méditerranée in 1985 as a Tennis professional instructor. However, in year 1999 Thierry was promoted as Chef de Village (Resort Director), he then led 6 Club Med resorts over a span of 10 years managing between 300-500 employees in each resort.

From year 2009 – 2012, Thierry then moved to the Club Med headquarters in France as H.R Manager managing 5000 employees. In 2012, Thierry stepped up as Mobility & HR Process Manager in a Business unit (European & African zone)

After which, in year 2013 - mid 2016, Thierry was promoted as HR Director for France.

Since August 2016, Thierry was posted to Singapore as VP Human Resource East and South Asia & Pacific (ESAP), managing 9 holiday resorts and 8 Commercial Countries.


  • Vanessa ILOSTE – VP Human Resource Asia – Sephora

Vanessa graduated with a MBA from the ESSEC Business School in France and holds a degree from the Keio University in Japan.

She has 18 years of experience in Human Resources with the LVMH Group in Asia.

In her career with the LVMH Group, she has been assigned to different missions such as the LVMH Asia Pacific Holding, the LVMH Watch and Jewellery Asia company, Duty Free Shoppers and now Sephora.

As HR VP Asia at Sephora, Vanessa heads up the human resources function for 2 sub-regions: Greater China and South East Asia.

Vanessa is married and is the proud mother of two young children. In her spare time, she writes novels.


  • Philippe ESTREGUIL -  Human Resources Director Asia Pacific – Sodexo

Philippe joined Sodexo in April 1991 after working as a tax lawyer for some years. His first position in Sodexo was Human Resources Manager in French Guyana.

In 2000 he became the Human Resources Director of Corporate Services in France. In April 2004, in addition to his prior responsibilities he was appointed Training Director for all the French entities (30.000 employees).  At that time he created an internal training company.

He was appointed Human Resources Director of Sodexo Greater China based in Shanghai in 2008 heading a team of 110 people, responsible for recruitment, training, compensation and benefits, payroll and people development in mainland China and Hong Kong.

From 2015 Philippe is the Human Resources Director of Sodexo APAC region and is leading Human Resources at the company covering 15 countries and 70,000 employees supported by a team of 380 HR professionals


  •  Paul TRAN -  Human Resources Director SEA – Pernod Ricard

Paul is a MBA graduate from INSEAD. In his 23 years of career with Pernod Ricard, he embraced the sales, marketing and HR functions. He spent most of his time in Asia with 10 years in Taiwan and 7 years in Korea.He was appointed HR Director South East Asia for Pernod Ricard in July 2016. Paul is also a certified Executive Coach.


Terms & Conditions

  • Full payment is required upon registration. 
  • Should you need to cancel, please do so no later than two working days before the date of the event.
  • No shows will not be refunded.
  • Please note that photographs and videos may be taken during the event for news and publicity purposes.

Registration are now closed.