The Robotic Process Automation Revolution

Breakfast Talk
Banking & Finance, ICT, Sourcing & Supply Chain
 
Date and Time: 
13 Jun 2017
08:15 to 10:30
Address: 
Mercure Singapore Bugis, Rooms Queen II & III, Level 2, 122 Middle Road, Singapore 188973
Registration Dates: 
16 Apr 2017
to
12 Jun 2017

RPA: Delivering high benefits to leading companies through the powerful combination of people and robots

Companies have always been looking for new ways to improve efficiency. For example, over the last two decades, we have seen the rise of ERPs (Enterprise Resource Planning), Shared Service Centers (SSC), offshoring and outsourcing. Robot softwares (also called digital workforce, or RPA) are now considered as the new revolutionary initiative to drive productivity. It offers strong advantages compared to previous initiatives: higher speed of implementation, shorter payback periods, and lower disruption to existing processes and systems.

 

Robotic Process Automation is revolutionizing the way leading companies operate their businesses. Specialists refer to it as the fourth industrial revolution. It is impacting all functions and all industries.

 

Repetitive rule-based processes which usually require a human touch to execute, can now be performed by a software robot at a fraction of its usual costs, not to mention with a higher level of consistency. RPA does not only provide high productivity gains, it also improves customer experience, compliance and process quality significantly. In addition, it is the necessary first step into digital operations. In the golden journey toward digitizing operations, companies will utilize more intelligent systems - They will use RPA as a foundation to support Artificial Intelligent applications such as a chatbot and many more.

 

In 2016, the global RPA licensing market reached about USD 700 million according to Transparency Market Research, almost twice the revenue generated in 2015. Furthermore, the amount of new adopters jumping on the RPA band wagon is doubling every 6 months. The dynamism of the RPA market is also evidenced by a number of indicators such as: M&A (Openspan acquired by Pega, Alsbridge by ISG), the success of Blue Prism’s IPO and the growing number of new vendors on the market. We also see aggressive moves on the market, like the launch by Workfusion in March 2017 of RPA Express, the first free RPA software. This might be a game changer in the RPA market as it forces other vendors to focus on value added functionalities, differentiators and new business models.

 

Overall, this pushes the market in a direction where it has already made headway- toward more Intelligence.

 

Moving on from rule-based automation, RPA is climbing the value chain to encompass cognitive functionalities - functions to “think & learn” and “interact” with the environment. In other words, an evolution toward Artificial Intelligence (AI), including the ability to autonomously drive other robots.

Whilst industries such as offshoring and Business Process Outsourcers (BPO) have been highly disrupted by RPA, others like banking, insurance, telecommunications, government and pharmaceutical see their operations strongly benefiting from it.

 

How do leading companies realize the benefits associated with RPA? What is a typical journey to digital operations: where to start and what comes after RPA? At which pace can we expect this market to evolve? What can be the impact of RPA on our society? How to fully take advantage of the RPA revolution?

 

Note: the views reflected above are the views of the speakers and do not necessarily reflect the views of the global EY and IBM organizations or its member firms

About the Speakers:

  • Pascal Bornet, Leader for Robotic Process Automation (RPA) and Global Business Services (GBS) Advisory, Asia, Ernst & Young

Pascal has almost 20 years’ experience improving Finance and Back Office Functions like HR, IT and procurement. Over the past decade, Pascal has specialized in leading International Back Office Transformation Projects for Multinational Companies, with a particular focus on Shared Services Centers (SSC), Robotic Process Automation (RPA), Global Business Services (GBS) and Outsourcing projects in Asia (design, implementation and optimization projects). As a Director at EY, he has managed more than 40 projects, involving global or regional remits, 5 to 50+ people globally-dispersed teams, multi-million euro budgets and significant complexity involving changes in process, organization and technology.

Pascal has been appointed two years ago as the EY Asia Pacific lead for Robotic Process Automation (RPA). RPA is a strategic area of growth for EY, and Pascal has played a key role in building this offering, and founding the EY Apac Center of Excellence. He is now supporting 30+ clients in Asia designing and deploying their RPA projects, in partnership with lead vendors.

Pascal has been working for Ernst & Young (EY) for more than 14 years, after a successful experience as international Financial Controller for a Fortune 500 company. Currently in Asia (8 years), he previously worked in Europe (7 years) and in Middle East (3 years).

Pascal is a licensed CPA from USA (AICPA), he holds a Master of Finance from ESC Saint Etienne - EM Lyon (France), a Master of Business from NUS (National University of Singapore), and his MBA from UCLA Anderson (University of California, Los Angeles).

 

  • Jayanth Jagadeesan, Partner and Senior Project Executive, IBM

Jayanth Jagadeesan (Jay) is currently Partner and Senior Project Executive with IBM's Global Business Services in ASEAN. Jay is responsible for managing a large contract across Finance and HR Transformation for a multinational client with a global footprint. In this role he is responsible for Client Satisfaction and Contract Performance.

Prior to this, Jay was Director of IBM’s Cognitive Process Services in the ASEAN region responsible for developing compelling transformation value propositions and implementing offering strategies in the region across Procurement, F&A and HR processes for clients. He carried client satisfaction and P&L measurements for this service line in the region.  Jay’s expertise is in understanding clients’ transformation agenda and in translating them into solutions that can be jointly implemented to drive business benefits.

Over his 23 years at IBM, Jay has held numerous management and executive positions building a reputation with clients across several industries for rallying large international teams to deliver "First-of-a-Kind" solutions that improve process efficiencies and reduce costs in their business processes while delivering exceptional customer satisfaction.  

Jay has a Master’s Degree in Business Administration from Salem International University, WV and a Master’s Degree in Computer Applications from the National Institute of Technology, Trichy, India.

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