Event report

Past Event Retail Club-C-suite roundtable: How to leverage on customer data and offer a personalized customer experience leveraging AI tools ?

Together with the co-presidents of the Retail & Luxury Committee, Mollie Jean De Dieu (Longchamp), Ibaham Math-Ly Roun (Clarins) et Stephan Veyret (Decathlon), we were pleased to invite our MD members to join our C-suite roundtable on How to leverage on customer data and offer a personalized customer experience leveraging AI tools ?

The highlight of the event was a dedicated presentation by Antoine Jouanjean, Managing Director of ClaraVista, where he provided valuable insights into the practical applications of AI in the realm of customer data analysis and personalization.

Here are the key points discussed during the session:

• How to turn data into a valuable, secured, trustworthy asset with data governance?
• How to leverage data & A.I. to improve customer experience, retention & satisfaction?
• How big is Generative A.I. a game-changer?

A warm thank you to Decathlon for hosting the event in their premises.

For more information, please contact Coralie Vincens cvincens(@)fccsingapore.com